Refund policy

Returns We want you to love your HookedbyMolly bag! If you're not completely satisfied, we accept returns within 14 days of delivery, provided the item is unused, in its original condition, and in its original packaging.

To start a return, please contact us at hookedbymollyy@gmail.com with your order number and reason for return. We'll guide you through the process.

Non-Returnable Items Please note that we are unable to accept returns on items that have been used, damaged after delivery, or are not in their original condition.

Return Postage Return postage costs are the responsibility of the buyer unless the item is faulty or incorrect. We recommend using a tracked service as we cannot be held responsible for items lost in transit.

Refunds Once we receive and inspect your return, we'll notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days.

Faulty or Incorrect Items If you've received a faulty or incorrect item, please contact us within 48 hours of delivery at hookedbymollyy@gmail.com and we'll make it right as quickly as possible.